BUSINESS COMMUNICATION

Dialogues about Business Communication

Kris: Hey, Fanny! Long time no see! And now your restaurant business has gone into a great success. What an achievement!
Fanny : Thank you, Kris. I’m still trying as best as I can to satisfy every customer .
Kris: Wow. Can you tell me the story of your success, Fanny ?
Fanny: Well, before my business goes this big, I also experienced hard times. At the first time starting out my restaurant , my factory where I made the foods was in my own house’s kitchen. I did everything by myself.  I tried my best to satisfy people and make them love my restaurant  foods.
Kris : And then… what happened next?
Fanny : Over time, many people began to like my foods. Seeing that opportunity, with adequate fund of bank loan and driven by strong will, I decided to build and open up my own restaurant. It wasn’t still a large restaurant  .
Kris  : Did many people come to your restaurant ?
Fanny : It was like I needed to start over again. I had to introduce my new-open restaurant to people once more. I made brochures and leaflets to get people know my restaurant . And…. finally, people started to come over my restaurant .My  customers then increased in number by the help of mouth-to-mouth promotions. That was how my marketing strategy worked.
Kris: Wow, weren’t you overwhelmed to handle those customers all by yourself?
Fanny: Of course, I had trouble to meet customer’s demands. Therefore, I decided to employ workers to work on my restaurant . I started out employing 10  workers; 4 workers to work with me making the foods back in the kitchen, and the rest became cashier and salesclerk that serve customers.
Kris  :Doyou need more workers then?
Fanny: Of course, my scale of production was getting massive over time. Therefore, I started to employ more workers, enhance my business strategy until today.
Kris: What do you consider as the most important thing in running your restaurant  business?
Fanny : Definitely, costumer’s satisfaction. I wouldn’t have run my business smoothly if I belittled customer’s satisfaction. One satisfaction of a customer is enough to attract other customers to come.
Kris  : That’s great, Fanny . Thank you for sharing. I wish your story can be helpful for me someday.
Fanny : You’re welcome, Kris.

Credit :http://www.belajaringgris.net/percakapan-bisnis-bahasa-inggris-3048.html

Ms Adams: Thank you for coming to the meeting today, Mr Gilder.
Mr Gilder: My pleasure, Ms Adams. Now, what problems are we having around here?

Ms Adams: Well, unfortunately, we're having a number of problems with our clients in Holland.
Mr Gilder: They usually pay on time. I don't understand ...

Ms Adams: Yes, you're right. They ARE excellent clients. Unfortunately, they aren't pleased with the merchandise we are sending them.
Mr Gilder: How can that be? We always provide first class products.

Ms Adams: I know, however they aren't happy. They say they are meeting with a new manufacturer next week.
Mr Gilder: Nonsense, and what are we doing to change things?

Ms Adams: Well, that's the reason for our meeting today. I'd like to make a few suggestions.
Mr Gilder: I'm listening ...

Ms Adams: Why don't we change suppliers?
Mr Gilder: Is that the problem?

Ms Adams: Let's take a look at some of the suppliers in the area. I'm sure we can find a better one.
Mr Gilder: OK, what other suggestions have you got?

Ms Adams: Shall we invite them to meet with us?
Mr Gilder: That's an excellent idea. It'll show them our concern.

Ms Adams: OK, I'll arrange a meeting. Thank you Mr Gilder.
Mr Gilder: No, thank you Ms Adams.

source :http://esl.about.com/od/intermediatereading/a/d_clients.html

BUSINESS COMMUNICATION

Equivalent Business Wordlist

1.      Average Cost : Biaya Rata-rata

2.      Budget  : Anggaran

3.      Cash : Kas

4.      Dependent : Tanggungan

5.      Equilibrium : Keseimbangan

6.      Fixed Cost : Biaya Tetap

7.      Guarantee  : Jaminan

8.      Handbook : Instruksi

9.      Income  : Pendapatan

10.   Job : Pekerjaan

BUSINESS COMMUNICATION

Sentence with Equivalent Business Word

1.  Average Cost : My Father had to pay Average cost about 100 million for his business  

2.  Budget : Budget airlines are expected to begin flights within the next 2-3 years.

3. Cash :  You can save money and I can get a bit of extra cash to help pay for my studies.

4.  Dependent : Dependent should I pay around 10 million.

 

5. Equilibrium  : Only a very small electric pulse is needed to disturb the equilibrium.

6.  Fixed Cost : Fixed costs to pay employees who work are 2 million per month.

7 Guarantee : Guarantee for the employee in my company good enough.

8  Handbook : Please refer to the student handbook for the full details.

9. Income : Some people on low incomes will not be charged at all.

10. Job :  My brother Job is young business man.

BUSINESS COMMUNICATION

How to successfully conduct a conversation in business:

Dr. Lund shared some amazing tips on how to better understand the way we interpret communication from others.  He also revealed some very interesting statistics on this topic. He said that when someone else communicates with us, the way we interpret their message is based on the following three things:

• 55% is based on their facial expressions and their body language.
• 37% is based on the tone of their voice.
• 8% is based on the words they say.

       Dr. Lund said that these percentages above are the averages across both men and women together, but that if you looked at women alone they would even give greater weight to the facial expression and body language and even less on the words. This tells us that it is critical that we become very self-aware of how our body language is speaking to others as well as the tone we use. One thing I always recommend to people is to keep a small mirror by your office phone so that when you are on the phone talking to people you can look in the mirror because it makes you more aware of the facial expressions you have, which makes you smile more, which in turn ends up coming through in your tone of voice over the phone. It works wonders on how well you come off on a phone call, trust me!

     Success in business is greatly impacted for better or worse by the way in which we communicate. Happiness in our personal lives is also greatly dependent on this very same skill. If you don’t believe me just ask any married couple!  Becoming a good communicator takes practice and consistent attention and effort on our part, and it is a skill that we cannot afford to overlook. There is no doubt that we can all benefit from Dr. Lund’s tips on how to better approach people when we begin a conversation, as well as his advice that we “don`t communicate to be understood; rather, communicate so as not to be misunderstood.”

credit : http://www.forbes.com/sites/amyanderson/2013/05/28/successful-business-communication-it-starts-at-the-beginning/